Paying your bill

This support article will give you key information about paying your bill.

How to check your bill amount and the due date.

The best way to check your bill amount and when it’s due is through My Vodafone.

You can also get your account balance by calling 1527 from your Vodafone phone or 1300 650 145 from any phone.

You’ll have at least 14 days from the date we issue your bill before you need to pay. If you need some extra time to pay, you can request a payment extension.

We charge $15 for a failed payment and $10 for a late payment.

How to pay your bill.

There are several payments methods you can use to pay your bill. 

Automatic direct debit is the best way to pay your bill. You can manage direct debit through My Vodafone.

Direct debit payments will come out of your bank account or credit/debit card on the due date of your bill.

If you have direct debit set up with your bank account, there are no additional charges.

For further details, please see the Direct Debit Service Agreement.

Direct debit payments by credit/debit card will incur a payment processing fee.

Card Fee (excl. GST)
VISA Credit Premium 0.969%
VISA Credit Standard 0.419%
VISA Debit Premium and Standard 0.369%
VISA International 0.419%
VISA Super Premium 0.956%
Mastercard Credit Standard 0.318%
Mastercard Debit Premium and Standard 0.368%
Mastercard International 0.268%
Diners Club 2%
American Express 2.15%

 

If you want to change to another payment method, you’ll need cancel direct debit through My Vodafone at least 2 business days before your bill’s next due date.

You can also contact your financial institution at least 5 business days before your next due date. If you cancel your direct debit payment through your financial institution without letting us know or providing us with alternative means of payment, additional charges may apply.

Additional Direct Debit Information.

If I pay part of my bill in advance, will I still be debited for the full amount on the bill?

No. If you pay part of your bill in advance, you will only be debited for the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.

What happens if my direct debit payment is unsuccessful?

If a direct debit is unsuccessful, we will notify you via email. Depending on the reason, your direct debit will be automatically cancelled after one or more unsuccessful payments.

Your direct debit will be automatically cancelled after one unsuccessful payment:

  • If the payment details you’ve given us are incorrect.
  • If the credit card you’ve given us has expired.
  • If the bank account you’ve given us has closed.
  • If the transaction is fraudulent.

If the payment was unsuccessful you'll be notified via email and we will reattempt the payment within 2 business days. If the second payment attempt fails, your direct debit will be cancelled and you will be notified via email.

What should I do if my direct debit is cancelled?

If your direct debit is cancelled due to an unsuccessful payment, you’ll need to arrange an alternative payment method for your current bill.

You can pay your bill using a credit/debit card through My Vodafone.

You can also pay your bill using a credit/debit card:

Payments made by credit/debit card online and over the phone are processed within 24 hours and incur a payment processing fee.

Card Fee (excl. GST)
VISA Credit Premium 0.969%
VISA Credit Standard 0.419%
VISA Debit Premium and Standard 0.369%
VISA International 0.419%
VISA Super Premium 0.956%
Mastercard Credit Standard 0.318%
Mastercard Debit Premium and Standard 0.368%
Mastercard International 0.268%
Diners Club 2%
American Express 2.15%

You can pay your bill with BPAY using:

  • Biller code 52225.
  • Your 9 digit account number as the reference number.

You can find your account number through My Vodafone.

BPAY payments have a processing time of 2 to 3 business days before they reach your account.

Other ways to pay your bill.

Here are the other ways you can pay your bill.

Australia Post.

You can pay your bill in person at any Australia Post office.

Payments made at Australia Post offices will incur a payment processing fee of $1.97 plus GST.

Payments made at Australia Post offices have a processing time of 2 to 3 business days before they reach your account.

Cheque or money order.

Include the payment slip from your paper bill with your cheque or money order and post to:

Vodafone Pty. Ltd.
GPO Box 2699
Sydney, NSW, 1158

 

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