You've come to the right place.
This support article will give you key information about managing call diversions on your phone service. You can set up your device to divert calls to voicemail and Call Catcher under certain conditions.
The best way to manage your call diversion settings is through My Vodafone.
You can also manage your call diversions using short dialing codes or GSM codes.
There are different call diversion options depending if you’re on a plan or on a prepaid service.
If you’re on a plan, you can divert calls:
You’re unable to divert calls to 13, 1300 and 1800 numbers.
GSM codes for managing call diversions.
|Activate||21 [PHONE NUMBER]|
|Confirm current setting||21|
Not answered and rings out
|Activate||61 [PHONE NUMBER]|
|Confirm current setting||61|
Switched off or out of coverage
|Activate||62 [PHONE NUMBER]|
|Confirm current setting||62|
|Engaged or busy
On another call or call rejected
|Activate||67 [PHONE NUMBER]|
|Confirm current setting||67|
|All conditional diversions||Deactivate||004|
For example, to place a conditional diversion to voicemail when you’re on another call, dial:
* * 67 * + 61 4141 21 000 #
What do call diversions cost?
There's no setup cost for diversions, but there are charges for calls diverted to other numbers. You can check your plan rates through My Vodafone.
What are the call diversion costs while on international roaming?
If you have conditional diversions to voicemail while you’re on international roaming, there’s no cost. Also, if you’re on $5 Roaming and a call diverts to voicemail, the daily fee won’t be triggered. Charges will apply for retrieving voicemail messages.
If you have conditional diversions to any number other than voicemail, and you’re traveling in a country with Pay As You Go Roaming rates, you’ll be charged for both the call from Australia to the country you're in, and the diversion back to Australia.
If you have conditional diversions to any number other than voicemail, and you’re on $5 Roaming, you’ll be charged the same as if you were in Australia and the $5 daily fee will be triggered.
If you have unconditional diversions for all calls, there’s no cost.
Call Catcher is not available on international roaming.
What are ‘conditional’ and ‘unconditional’ call diversions?
Conditional call diversions only divert incoming calls to your forwarding number in specific situations:
Unconditional call diversions divert every incoming call to your forwarding number.
How do I cancel unconditional call diversions?
You can cancel unconditional call diversions by dialing 1213.