Call diversions

This support article will give you key information about managing call diversions on your phone service. You can set up your device to divert calls to voicemail and Call Catcher under certain conditions.

How to manage your call diversions.

The best way to manage your call diversion settings is through My Vodafone.

You can also manage your call diversions using short dialing codes or GSM codes.

There are different call diversion options depending if you’re on a plan or on a prepaid service.

If you’re on a plan, you can divert calls:

You’re unable to divert calls to 13, 1300 and 1800 numbers.

If you’re on prepaid you can divert calls to voicemail or Call Catcher.

You’re unable to divert calls to other numbers or services.

Additional information.

GSM codes for managing call diversions.

 
Diversion type Action Dial

All calls
Unconditional diversions

Activate Asterisk Asterisk 21 Asterisk [PHONE NUMBER] Hash Call
Deactivate Hash 21 Hash Call
Confirm current setting Asterisk Hash 21 Hash Call
No answer
Not answered and rings out
Activate Asterisk Asterisk 61 Asterisk [PHONE NUMBER]Hash  Call
Deactivate Hash 61 Hash Call
Confirm current setting Asterisk Hash 61 Hash Call
Unreachable
Switched off or out of coverage
Activate Asterisk Asterisk 62 Asterisk [PHONE NUMBER] Hash Call
Deactivate Hash 62 Hash Call
Confirm current setting Asterisk Hash 62 Hash Call
Engaged or busy
On another call or call rejected
Activate Asterisk Asterisk 67 Asterisk [PHONE NUMBER] Hash Call
Deactivate Hash 67 Hash Call
Confirm current setting Asterisk Hash 67 Hash Call
All types Deactivate Hash Hash 002 Hash Call
All conditional diversions Deactivate Hash Hash 004 Hash Call


For example, to place a conditional diversion to voicemail when you’re on another call, dial:

* * 67 * + 61 4141 21 000 #

What do call diversions cost?

There's no setup cost for diversions, but there are charges for calls diverted to other numbers. You can check your plan rates through My Vodafone.

What are the call diversion costs while on international roaming?

If you have conditional diversions to voicemail while you’re on international roaming, there’s no cost. Also, if you’re on $5 Roaming and a call diverts to voicemail, the daily fee won’t be triggered. Charges will apply for retrieving voicemail messages.

If you have conditional diversions to any number other than voicemail, and you’re traveling in a country with Pay As You Go Roaming rates, you’ll be charged for both the call from Australia to the country you're in, and the diversion back to Australia.

If you have conditional diversions to any number other than voicemail, and you’re on $5 Roaming, you’ll be charged the same as if you were in Australia and the $5 daily fee will be triggered.

If you have unconditional diversions for all calls, there’s no cost.

Call Catcher is not available on international roaming.

What are ‘conditional’ and ‘unconditional’ call diversions?

Conditional call diversions only divert incoming calls to your forwarding number in specific situations:

  • There is no answer.
  • Your phone is switched off or out of coverage.
  • You're on another call, or you reject the call.

Unconditional call diversions divert every incoming call to your forwarding number.

How do I cancel unconditional call diversions?

You can cancel unconditional call diversions by dialing 1213.

 

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