Vodafone Keep Talking Insurance or Cover me Mobile Insurance

Vodafone Keep Talking or Cover Me Mobile Insurance is a monthly renewable insurance policy that can help protect you against the cost of replacing or repairing your phone or tablet. 

What does it cost?

  • Monthly premium –
    • Cover Me Mobile Insurance , Monthly Premium $15 including GST
    • Vodafone Keep Talking Plus Insurance  Monthly Premium $15.00 including GST
    • Vodafone Keep Talking Insurance  Monthly Premium $10.00 including GST
       

. This premium is payable one (1) month in advance and is debited to  your Vodafone account

  • Excess - Where you make a valid claim an excess will apply. Different excesses may apply depending on which Keep Talking or Cover Me Mobile Insurance product you choose and the circumstances of your claim– refer to the combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for all of the relevant details.

 

Cover Me Mobile Insurance PDS/FSG
Keep Talking PDS/FSG

Keep Talking Plus PDS/FSG

 

How do I get insurance?

You can add insurance when you get a new phone or tablet from us on a monthly billed plan.

If you don't take up insurance at the time of purchase, you can still get it by completing the online form (certain timeframes apply).

Your phone must be in perfect working order and have an original receipt of purchase from Vodafone that falls within the specified time limit as detailed on www.vodafone.com.au/insurance when insured at the time you purchase insurance.

 

Customers on SIM Only 12 or 24 Month Plans can apply for Vodafone Keep Talking Insurance in store only so that their device can be assessed for cover.  The SIM Only device must be in perfect working condition and less than 12 months old to be eligible for insurance.

 

What does insurance cover?

For an overview of what's included and excluded, check out the Vodafone Cover me Mobile Insurance or Keep Talking Insurance page.
 

How do I make a claim?

Check out 'How do I make a claim?' for details.
 

Frequently asked questions

If you can't find an answer to your question in the FAQs below, check out the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for further info about Vodafone Cover me or Keep Talking Mobile Insurance.

Do I have insurance?

The monthly premium is charged to your Vodafone bill so checking your latest bill for the charge will let you know if you have it. Check out our support page for details.

I’ve made a claim. How do I check on the progress?

See ‘Making an insurance claim’ for details.

Am I covered if I lend the phone or tablet to someone else?

Yes, you will still be covered for your insured phone or tablet where you have lent it to another person unless at the time of loss, theft or damage, that person is a child who is under the age of 14 and within the grounds of a primary or secondary school.

What is the difference between warranty and insurance?

Warranties and insurance are inherently different products. Where a warranty is essentially a guarantee that the product has been made correctly, insurance can cover you for mishaps that happen after you purchase - not a result of the product quality. For more info, check out our support page.

What if I change my mind?

You have a cooling off period of 14 days from when you take out cover during which you can cancel your policy without charge. You can cancel your policy at any time during the cooling off period simply by contacting Vodafone Customer Care on 1555 FREE from a Vodafone mobile or call 1300 650 410 from any other phone.

You may also cancel the policy at any time after the cooling off period by calling our Customer Care team on 1300 650 410 or 1555 from your phone.

Can my policy be cancelled by Hollard?

Yes. Your policy may be cancelled by Hollard in accordance with the Insurance Contracts Act 1984 (Cth). However, your policy will also terminate on the date when:

  • Your Vodafone Network Service Agreement for the phone or tablet is cancelled; or
  • You sell or pass your right, title or interest in the phone or tablet to some other person; or
  • Your third valid claim on the insurance policy in any 12 month period is accepted

How do I contact Risk Insure or Vodafone?

If you need to contact Risk Insure or Vodafone, you can call:

  • Risk Insure and the Vodafone Cover me Mobile Insurance Service Team - 1800 371 713
  • Vodafone Customer Care – 1300 650 410

What if I want to make a complaint?

If you are not satisfied with any part of the insurance product or service we provide you we would like the opportunity to set things right. Please call the Vodafone Cover me Mobile Insurance Service Team at Risk Insure on 1800 371 713. Further information regarding making a complaint can be found in the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS).

Will I be advised when there are changes to the PDS & FSG or to my cover?

Yes, in the event of any material changes we will notify you. For further details on how we will do so please review the policy terms and conditions section of the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) under the heading ‘Updating the PDS’.

Does Vodafone Cover me or Keep Talking Mobile Insurance cover both my phone and my tablet?

No. if you wish to cover both your phone and your tablet you will need to purchase a separate insurance policy for each one. One policy provides cover in respect of one device only.

Are there GST or Tax Implications to me buying this insurance?

Generally your premiums are not tax deductible, however, this information is a general statement only and you should see your tax adviser for information about your personal circumstances.

If we accept a claim for a reimbursement for unauthorised call usage (or other losses to which GST applies), your cover will include the reimbursement of the GST-inclusive amount. However, in no event will Hollard pay more than the limits of cover shown in the policy.

 

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