You've come to the right place.
This support article will show you how to make a claim or cancel your insurance policy.
We offer Vodafone Keep Talking and Keep Talking Plus Mobile Insurance to help cover you against the cost of repairing or replacing your device.
If you’re an existing Vodafone Keep Talking or Cover me Mobile Insurance policy holder and need to make a claim for a lost, stolen or damaged device, click the button below.
How much will my excess be?
How do I check on the progress of my claim?
It’s important that you read and understand your applicable Vodafone Insurance policy as there are specific exclusions and conditions which apply to the cover. Please refer to the relevant Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) for full details.
When making a claim you must provide all factual incident details. Remember to provide all necessary information at the time of making your claim as it will assist the Vodafone Insurance Service Team to assess your claim as quickly as possible.
Any repair or Replacement Device may at our sole discretion be Refurbished or contain refurbished parts.
You will be notified of the outcome of your claim by email unless you request otherwise.
If claiming for accessories under the Vodafone Keep Talking Plus insurance, you must provide proof of purchase.
How do I cancel my insurance?
You can cancel your insurance policy at any time by calling on 1300 650 410.
You have a 14 day cooling off period, which commences when the policy is first issued (excluding renewals), during which time you can cancel the policy by contacting Vodafone in writing or electronically and get a full premium refund, provided you have not exercised any of your rights or powers under the policy (e.g. such as making a claim).
Refunds are subject to your cooling off period rights where applicable, if you:
Can my policy be cancelled by the insurer?
Yes, your policy may be cancelled by the insurer in accordance with the law under the Insurance Contracts Act 1984.
It may also be cancelled if: