Transferring your number to Vodafone

This support article will give you key information about transferring your mobile number from another service provider to a Vodafone. 

Before transferring your mobile number to Vodafone.

Do not to disconnect your service with your current service provider before arranging the transfer with Vodafone. Your number will need to be active with your current provider at the time of transfer. Once the transfer is complete, your old service will automatically be disconnected.

How to transfer your mobile number from another provider to Vodafone.

If you’re signing up to a plan you can transfer your mobile number from another service provider to Vodafone by heading in store.

You can also transfer your number to Vodafone by calling 1300 101 606.

To transfer your number to Vodafone, you’ll need the Customer Authorisation form from the Rights of Use holder.

If you have a prepaid recharge you can transfer your mobile number from another service provider to Vodafone during the SIM activation process.

You can also transfer your number to Vodafone by calling 1300 101 606 or heading in store.

To transfer your number to Vodafone, you’ll need the Customer Authorisation form from the Rights of Use holder.

What is a Customer Authorisation?

Before a number can be transferred to Vodafone, we are required to obtain a Customer Authorisation from the Rights of Use holder.

The Customer Authorisation form contains important terms and conditions that you must agree to before the number can be transferred.

To complete the Customer Authorisation, you’ll need to be the Rights of Use holder. You’ll also need to provide the account number of the current service provider or your date of birth. This information is used to validate your details with your current service provider. 

 

What is a Rights of Use holder?

The Rights of Use (ROU) holder is the person that is named as the account holder with the current service provider. Only the ROU holder can complete the Customer Authorisation form.

 

I’m on a plan with my current provider. I’m on prepaid with my current provider.

You are generally the ROU holder if you are the person with a contractual relationship with the service provider and to whom the service provider issued the mobile number. Usually this means your name appears on the account.

If you are the primary user of the service, but do not pay for the service, you are generally not the account holder and therefore not the ROU holder. 

You are generally the ROU holder if you are the person registered with the current service provider and whom the service provider issued the mobile number.

 

If you are not the ROU holder, you must have the ROU holder’s permission to transfer the service into your name. We recommend that the ROU holder complete the transfer, then Vodafone will assist you and the ROU holder through our change of ownership process.

 

Additional information.

How long will it take to transfer my number to Vodafone?

Transfers are usually completed within 24 hours and take place Monday to Friday from 08:00 to 20:00 AEST/AEDT, and Saturdays from 10:00 to 18:00 AEST/AEDT. Transfers don’t take place on Sundays and public holidays.

Please note, the time it takes to transfer your number will also depend on the systems and processes of your current service provider. We will try to complete the transfer as soon as possible, however delays can occur. We will do our best to keep you informed of extended delays or system outages. Vodafone is not liable for delays in the transfer process.

If your transfer hasn’t been completed within 30 of submitting your Customer Authorisation, please contact the Vodafone MNP Operations Team on 1300 130 741 during the transfer hours listed above.

How much does it cost to transfer my number to Vodafone?

We don’t charge a fee to transfer your number to us, however, you may incur charges from your current provider for disconnecting your service. Check with your current provider before transferring your number to Vodafone.

If your phone is network locked to your current provider, unlocking fees may apply if you want to use your phone with one of our phone plans.

How will I know when the transfer is complete?

Once you have completed the Customer Authorisation process, Vodafone will validate the information provided with your current provider and start the transfer process.

If the transfer is approved, you will lose service. When this happens, remove your existing SIM from your device and replace it with your new Vodafone SIM. Turn the device back on and it should connect to the Vodafone network and you can start using Vodafone services.

If your device can’t connect to the Vodafone network, try again in 10 minutes time by turning your device off then on again.

If I’m on a prepaid service with my current service provider, will I lose my credit when I transfer my number?

Yes. If you’re on a prepaid service with your current provider when you transfer to Vodafone, any remaining prepaid credit will be lost. 

 

SIM card information.

Here is information about your new Vodafone SIM card.

Can I use my existing SIM when I transfer to Vodafone?

No. SIM cards are linked to the issuing service provider. You’ll need a Vodafone SIM that is set up for the Vodafone network.

You won’t need your existing SIM once you transfer to Vodafone, but don’t discard it until your transfer is complete. We recommend you back up the information on your SIM prior to transferring your number. 

Will contacts stored on my existing SIM be transferred with my number?

No. Contacts may be stored on your phone or on your SIM. We recommend you back up any contacts stored on your existing SIM to your phone or computer before completing the transfer. Once the transfer is complete, you may be unable to retrieve contacts and information saved on your old SIM.

Will messages stored on my existing SIM be transferred with my number?

No. SMS messages stored on your existing SIM won’t be transferred to your new SIM with your number. You may be able to back up your messages to your computer. For more information, check out our device guide.

Will my voicemail messages be transferred with my number?

No. Voicemail messages are stored with your current service provider and won’t be transferred with your number.

 

Did this answer your question?

Yes No