Prepaid Roaming Add-ons

This support article will give you key information about using your prepaid service overseas.

Our Prepaid Roaming Add-ons are great for using your prepaid service in over 50 selected countries. Otherwise, you can use your My Credit with our prepaid roaming rates.

How to get a Prepaid Roaming Add-on.

The best way to get a Prepaid Roaming Add-on is through Express Recharge or My Vodafone.

You can also get an Add-on:

  • By sending a TXT message to 1511 with a relevant code and using your registered credit/debit card or your My Credit balance.

To use a Prepaid Roaming Add-on, make sure you have international roaming switched on in My Vodafone.

You’re unable to use vouchers or My Credit to purchase Prepaid Roaming Add-ons.

How are calls and TXT messages charged on a Roaming Add-on?

Minutes included in your Add-on are deducted when both making and receiving standard calls while in a selected country. Standard TXT are free to receive while overseas.

You can make standard calls:

  • Within the country you’re visiting.
  • To Australia.
  • To other selected countries.

You can send standard TXT messages:

  • To Australian mobile numbers.
  • To international mobile numbers.

Prepaid Roaming Add-ons do not include MMS/PXT or video calling.

Can I use my Roaming Add-on outside selected countries?

No. To use your prepaid service in a destination outside the list of selected countries, you’ll need to use My Credit and our prepaid roaming rates will apply.

When does my Prepaid Roaming Add-on expire?

Once you’ve purchased an Add-on, you can use it immediately. The expiry period will begin from midnight AEST regardless of the country or time zone where you purchased it.

If you’re roaming in a country that are in a time zone ahead of Australia, such as New Zealand, Vanuatu, Tonga, Samoa or Fiji, your Add-on will expire at midnight local time.

If you’re roaming in a country that are in a time zone behind Australia, such as the UK, USA, China or Canada, your Add-on will expire at midnight AEST time. 

Will my Roaming Add-on roll over?

You can roll over unused inclusions provided you buy an add-on with same expiry period. The unused inclusions will then take on the expiry of the new add-on.

I have a 3 day Prepaid Roaming Add-on, I can roll over unused minutes, TXT and data to a:

  • 3 day Prepaid Roaming Add-on.
  • 3 day Prepaid Roaming Data Add-on.

I have a 7 day Prepaid Roaming Data Add-on, I can roll over unused data to a:

  • 7 day Prepaid Roaming Add-on.
  • 7 day Prepaid Roaming Data Add-on.

I have a 3 day Prepaid Roaming Add-on, I can roll over unused minutes, TXT and data to a:

  • 3 day Prepaid Roaming Add-on.
  • 3 day Prepaid Roaming Data Add-on.

I have a 3 day Prepaid Roaming Data Add-on, I can roll over unused data to a:

  • 3 day Prepaid Roaming Add-on.
  • 3 day Prepaid Roaming Data Add-on.

Will my recharge or Roaming Add-on be used first?

The inclusions in your add-on will be used before the inclusions on your recharge. Once your add-on expires or runs out, prepaid roaming rates will apply.

If I have two Roaming Add-ons active, which will be used first?

If you’ve purchased two or more add-ons and they have different expiry periods, inclusions will be deducted in this order:

  1. 3 day add-on
  2. 7 day add-on

If you purchase a Prepaid Roaming Add-on and a Prepaid Data Roaming Add-on with the same expiry period, data inclusions of both add-ons will be combined.

Can I use my Roaming Add-on in Australia?

No. Prepaid Roaming Add-ons are for use in selected countries only and can’t be used within Australia.

 

 

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