3 Mobile

3 closure


My3 and our 3 Care call centre have now closed.

All 3 systems and accounts have been closed. The FAQs below will provide you with some information about 3 closure. 

Thanks for all your loyalty over the past 10 years. We invite you to keep up to date with all the exciting things we’re doing at Vodafone.


FAQs about the 3 closure

I still owe money, how do I pay? Who can I talk to about this?

Vodafone have sold all 3 Mobile debts to External Organisations.

If you have been contacted about a 3 Mobile debt, you will need to speak to this External Organisation to understand the debt amount and any payment arrangement options.

  • Credit Corp - 1300 661 627
  • ADR Finance - 1300 767 721
  • Lion Finance - 1300 133 667
  • Axess Group - 1300 654 377

If you have a query/dispute on the account or you are unsure who to contact regarding your old 3 mobile account, please email us and we'll respond within 72 hours.

Where can I view my bills now that My3 has closed?

The ability to view 3 bills on My3 was disabled on 1 December 2013. If you need a copy of your old bills, you can submit your request by emailing us.

Can I re-activate my 3 service?

No, 3 Australia has now closed and we cannot re-activate any old 3 services.

How do I get help if I'm overseas?

The best way to get help with your 3 account while overseas is to email us.

Why has 3 closed its doors?

Since 3 and Vodafone merged in 2009, we've been taking steps towards becoming one brand – Vodafone. We gave those on 3 heaps of notice about the closure before August 30 – when we said goodbye to 3.

How were customers told about 3 closing?

We got in touch with our customers on 3 via email, TXT, voicemail, calls, website messages, Facebook updates, and more. If you’ve somehow missed this and need more information, just email us and we’ll get in touch with you to bring you up to speed.

How else can I talk to someone at Vodafone?

If your query is 3 related, the best way to get the help you need is to email us. An agent who is trained to assist with 3 queries will contact you directly. For more information about how to contact a Vodafone agent go to our contact us page.


Contact details for 3 enquiries

If you have still have questions about your old 3 account, you can still reach us online. Just email 3closuresupport@vodafone.com.au and we’ll get back to you within three business days. Please include all of the info below in your email to help us action your request faster.

  • First name
  • Last name
  • 3 account or mobile number
  • Account enquiry PIN
  • Would you like us to contact you by phone or email?
  • Contact number
  • Email address
  • A brief description of your query


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