Bill explainer

Getting to know your first bill can take some time. To help keep this time to a minimum, we’ve put together these hints for you.

For bills issued after 15 April 2015, select the tab that’s relevant to you and hover over each number for more info.

To learn about any bills issued before 15 April 2015, click here.

To check your account balance, update your details, and view previous bills, head to My Vodafone.

You can also get a TXT with your balance by sending a blank TXT to 1512 anytime.

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Email billing is free, convenient and better for the environment. So why not sign up today and avoid the $2.20 (inc GST) monthly paper bill charge? To sign up, head to myvodafone.com.au

We'll email you within 24 hours when you sign up. You'll then need to confirm your details by clicking the link provided, to ensure you don't continue to receive and be charged for a paper bill.

If we cannot send your bill by email, we will send you a TXT message asking you to confirm and update your details.

This box summarises the outstanding balance from your last bill minus any payments you've made to your account. It also shows new charges for this bill with the date your bill is due for payment. Please ensure you pay by the due date to avoid being charged a late payment fee.

This section lists your account number, invoice number and the date your bill was issued. Each bill has a unique invoice number. You may need to quote this number should you need to call us to query your account.

Click this button to view and/or download your bill. If you ever need a copy of a previous bill, go to myvodafone.com.au and register.

Paying your bill right now online with your credit or debit* card is easy. Simply click this button and you'll go to a new screen where you can enter your details.

*Please note that surcharge fees apply for credit and debit cards, and these will appear on your next bill. Please check your payment receipt for details.

It's easy to check your account balance, update your account details, view your previous bills and do so much more by visiting MyVodafone online. Head to myvodafone.com.au to register.

This first page gives you all the information about your account, how much is due, when and how to pay.

Here you’ll find your account number, invoice number, the period the invoice is for and the date the invoice was issued.

This section provides a quick breakdown of this bill. It lists the total for each service on the account and the total at the bottom. Overdue amounts from previous bills, account level charges and any rounding will also be shown here.

This is the due date for payment of the bill. If you pay by direct debit, the date for the payment processing will be shown here.

This graph lets you compare your spend over the last three months. You can also monitor your spend through myvodafone.com.au.

Here you’ll find all the payment options available plus the codes you’ll need to use them. Vodafone offers a number of fee-free payment options including BPAY and direct debit from bank accounts. If you pay through Australia Post, or send a cheque or money order, you’ll need to detach and include this slip with your payment. No staples please.

Some of the payment options (such as paying with a credit or debit card) incur processing fees, so please check this slip for details.

Here you’ll find your previous balance and any payments received. Payments made in the last few days may not appear until your next bill. You can still check them at myvodafone.com.au

This is where you’ll find the total for each service on the account.

The primary plan for the service is shown here together with a summary of the usage for the month.

This section shows any charges in addition to your plan including any usage over the plan inclusions, packs or boosters purchased, and any mobile payment plan amounts.

This shows the type of invoice that has been provided. You can choose between two formats: a ‘Summary Bill’ which shows only the items you have been charged for and a ‘Detailed Bill’ which shows all usage including items you have not been charged for. Regardless of the format chosen all usage details are available at myvodafone.com.au where you can also change your preferred format for delivery.

The back of the payment slip. Please make sure you include this if you make payment via Australia Post or cheque/money order.

This section shows details of your usage. If you have a ‘Summary Bill’ only chargeable items will be shown here, where as all items (including items included in your plan) will be shown for a ‘Detailed Bill’.

Items are grouped by service and then type of usage. The total charge for each item is shown in the ‘You Pay’ column and includes GST unless otherwise stated.

 

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