Bill explainer

Getting to know your first bill can take some time. To help keep this time to a minimum, we’ve put together these hints for you.

Open the section that’s relevant to you, and hover or tap the red dots for more info.

To check your account balance, update your details, and view previous bills, head to My Vodafone, or you can get a TXT with your balance by sending a blank TXT to 1512 at anytime.

 

Email Bill

Email billing is free, convenient and better for the environment. So why not sign up today and avoid the $2.20 (inc GST) monthly paper bill charge? To sign up, head to myvodafone.com.au

We'll email you within 24 hours when you sign up. You'll then need to confirm your details by clicking the link provided, to ensure you don't continue to receive and be charged for a paper bill.

If we cannot send your bill by email, we will send you a TXT message asking you to confirm and update your details.

 

Here’s the outstanding balance from your last bill less any payments you've made to your account. It also shows new charges with the date your current bill is due.

Please ensure you pay by the due date to avoid being charged a late payment fee.

 

Here’s your account number, invoice number and the date your bill was issued. Each bill has a unique invoice number. You may need to quote this number if you call customer care with a billing question.

 

Download your bill by clicking here in your email bill.

 

Pay your bill online by clicking here. Surcharge fees apply for credit and debit cards, and these will appear on your next bill.

 

Head to My Vodafone to check your account balance, update your details or view previous bills.

Account Summary

This first page gives you all the information about your account, how much is due, when and how to pay.

 

Here’s your account number, invoice number, billing period and the date your bill was issued. Each bill has a unique invoice number. You may need to quote this number if you call customer care with a billing question.

 

Here’s a summary of your bill including a total for each service on the account and the grand total. Overdue amounts from previous bills, account level charges and any rounding are also here.

 

This is the payment due date. If you pay by direct debit, the date for the payment processing will be shown here.

 

This graph lets you compare your spend over the last three months.

 

Here are the payment options. You can setup a worry-free direct debit; where automatic payments are deducted from your chosen bank account. If you pay through Australia Post, send a cheque or money order, you should detach and include this slip with your payment (no staples please). Some payment options such as credit or debit cards incur processing fees.

Please make sure you include this slip if you make a payment via Australia Post or a cheque/money order. If paying at Australia Post, you’ll need to present the barcode.

Bill Summary

 

 

 

Here’s your previous balance and any payments received. Payments made in the last few days may not appear until your next bill.

 

Here’s the total for each service on the account.

 

Here’s the primary plan for the service and a summary of the usage for the month.

 

Here are any charges in addition to your plan including any usage over the plan inclusions, packs or boosters purchased, and any mobile payment plan amounts.

 

This is the type of invoice that has been provided. There are two formats. The Summary Bill shows only the items you have been charged for and the Detailed Bill shows all usage including items you have not been charged for. All usage details are available through My Vodafone.

Usage details

This section shows details of your usage. If you have a ‘Summary Bill’ only chargeable items will be shown here, where as all items (including items included in your plan) will be shown for a ‘Detailed Bill’.

 

Items are grouped by service and then type of usage. The total charge for each item is shown in the ‘You Pay’ column and includes GST unless otherwise stated.

Looking at a bill issued before 15 April 2015? We've got more info about older bills here. They're a little different.

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