Vodafone's repair warranty

This support article will give you key information about getting a device repaired under warranty. Vodafone’s warranty protects you from the cost of repairing a device that is defective. The warranty period is two years from the date of purchase.

How to get a device repaired under warranty.

You can get a defective device repaired under warranty by heading to your nearest Vodafone store. You’ll need to bring the device, proof of purchase and any accessories related to the defect. There’s no cost to get a device fixed under warranty.

Additional information.

Is my device eligible to be repaired under Vodafone's warranty?

Vodafone’s repair warranty applies to new Alcatel, Apple, BlackBerry, HTC, Huawei, LG, Motorola, Nokia, Samsung and Sony devices purchased from Vodafone in the past two years. The device must be considered defective to be repaired under warranty.

Your device is not eligible to be repaired if you are no longer connected to the Vodafone network.

When is a device considered 'defective'?

A device is considered defective if during ordinary use, it ceases to operate as set out in the relevant product manual. This can be due to a defect in materials, design or workmanship but does not include physical damage or liquid ingress.

How long does the repair usually take?

Repairs usually take around 5 to 8 business days. You can track your repair order using our online tool and the repair reference number that we emailed to you.

You may be able to swap selected devices on the spot for an identical refurbished device.

What if my device is damaged or out of warranty?

If your phone is damaged or out of warranty, you may be able to get it repaired for a fee. For more information, check out our support page on damaged and out of warranty devices.

Is water damage to my device covered under warranty?

No. Vodafone’s repair warranty doesn’t cover water damage to your device.

What should I do before bringing my device in?

You should back up any important data on your device before you bring it in. If it’s an iPad or iPhone, you should also switch off ‘Find My iPhone’.

Can I get a loan phone?

If you’re on a plan, you may be able to get a loan phone while your device is in for repair. For more information, check out our support page on loan phones.

Can I get the device repaired somewhere else?

We don’t recommend getting it repaired anywhere else, as unauthorised repairs can void the warranty.

 

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