Setting up Voicemail

  1. Dial 121 (standard call charges apply)


If you're on your mobile now:

Call 121


  1. You’ll be asked to select a Voicemail security code of 4-10 digits. You’ll be asked for this code when you're checking messages from another phone. Your security code can't include:
  • Sequential numbers (e.g. 12345)
  • Repeated numbers (e.g. 11111)
  1. Record your name to personalise the standard greeting
  2. Set your time zone by selecting your state
  3. That’s all you need to do to set up the basics, but you can stay on the line to customise your Voicemail even further:
  • Personalise your Voicemail greeting
  • Change your notification method
  • Switch your security code prompt on/off
  1. You can dial ‘121’ at any time to change your Voicemail settings in the future

Voicemail notifications and Visual Voicemail

  • We’ll send you a TXT to let you know you have a new message. If you'd rather have your Voicemail call you when a message is left, you can activate Ring Alert.
  • Using an iPhone? You can switch on Visual Voicemail to manage your Voicemail directly from your iPhone.

Important info

  • If a message is left before you’ve activated Voicemail, you’ll be taken through the set-up process when you first call 121 to retrieve it
  • The initial Voicemail setup can only be done by calling 121 directly from your mobile. Once set up, you can also dial 0414 121 121 from another phone to access Voicemail and change your settings
  • You’ll always be prompted to enter your Voicemail security code when calling 0414 121 121. If you want, you can also choose to be prompted to enter it when calling 121 from your mobile
  • If your calls aren’t diverting to Voicemail, call 1211 (free call) to reset your diversions. This will set up diversions to Voicemail when your phone isn’t answered after 15 seconds, switched off,  out of coverage, or engaged

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