$5 Roaming

This support article will give you key information accessing $5 Roaming. $5 Roaming is great for using your phone, modem or tablet like you do at home in over 55 countries for $5 extra per day and $0 in New Zealand for up to 90 calendar days each year. T&C apply.

Is my plan eligible for $5 Roaming?

The best way to check if your plan is eligible is through My Vodafone. If your plan is eligible, you'll see an option to switch $5 Roaming on or off.

If you signed up to a mobile phone plan after 23 April 2014, you’ll be eligible for $5 Roaming and it will already be switched on for you. If you signed up to an eligible plan before 23 April 2014, you’ll need to activate $5 Roaming through My Vodafone.

If your plan is not eligible for $5 Roaming, you can switch to an eligible plan through My Vodafone, or by calling us on +61 426 320 000 from anywhere in the world. 

How to activate $5 Roaming.

$5 Roaming will be active by default if you joined us on an eligible plan from 23 April 2014, otherwise you’ll need to opt in. To check it’s switched on, go to My Vodafone.

Is $5 Roaming available on Mobile Broadband or Tablet plans?

Yes. If you signed up to a Mobile Broadband plan after 12 April 2017, you’ll be eligible for $5 Roaming and it will already switched on for you. If you signed up to an eligible Mobile Broadband plan between 31 August 2016 and 12 April 2017, you’ll need to activate $5 Roaming through My Vodafone.

If you signed up to a Tablet plan, you’re eligible for $5 Roaming and it’s already switched on for you.

Is $5 Roaming available on Business Flex plans?

If you signed up to a Business Flex mobile phone plan, you don’t have to activate $5 Roaming – it’s already switched on for you.

If you signed up to a selected Business Flex Mobile Broadband plan after 17 May 2017, you don’t have to activate $5 Roaming – it’s already switched on for you. If you signed up to a selected Business Flex Mobile Broadband plan before 17 May 2017, you can activate $5 Roaming by speaking to your Personal Account Manager, or by calling 1555.

$5 Business Flex Mobile Broadband Month to Month SIM Only and 24 month plans are not eligible for $5 Roaming.

Where can I use $5 Roaming?

These are the countries where you can use $5 Roaming:

Albania
Austria
Belgium
Brazil
Bulgaria
Canada
China
Croatia
Cyprus
Czech Republic
Denmark
Estonia
Fiji
Finland
France
Germany
Greece
Hong Kong
Hungary
Iceland
India
Indonesia
Ireland
Italy
Japan
Latvia
Lithuania
Luxembourg

Malaysia
Malta
Monaco
Montenegro
Netherlands
Norway
New Zealand
Poland
Portugal
Papua New Guinea
Romania
Samoa
Serbia
Singapore
Slovak Republic
Slovenia
Solomon Islands
South Africa
Spain
Sweden
Switzerland
Thailand
Tonga
Turkey
UK
USA
Vanuatu

From 1 February 2016 until 31 January 2018 roaming is free in New Zealand for up to 90 days per calendar year when $5 Roaming is enabled on your service.

Can I use $5 Roaming while data sharing with other plans?

Yes. All shareable plans are eligible for $5 Roaming, and your inclusions will continue to be shared while using $5 Roaming.

The $5 daily fee is charged for each service that uses $5 Roaming. For example, if you have 3 services on your shared account and two of them use $5 Roaming on the same day, $10 in daily fees will be charged to your account.

How long can I use $5 Roaming?

There is a 90 day usage limit for $5 Roaming per calendar year.

If you exceed the 90 days, we may remove $5 Roaming and you’ll be charged at Pay As You Go roaming rates.

Can I use Data Add-ons with $5 Roaming?

Yes. These are the Data Add-ons you can use on $5 Roaming and the order they'll be used in:

  1. Data Booster.
  2. Data Add-ons & Blackberry Add-ons.
  3. Plan data allowance.
  4. Overseas Data Add-on.

No other Add-ons or Boosters can be used.

 

Usage and charges.

Here is additional information about how $5 Roaming usage is charged to your plan.

How is $5 Roaming charged?

We'll only charge you the $5 fee on the days you make or receive a call, send a TXT or PXT, or use data in an included country. Receiving messages is free and won't trigger the daily $5 fee. Once you've paid the $5 daily fee, you'll be able to use your plan's included value as if you were in Australia.

Days are calculated in 24 hour blocks from when you first use your phone overseas.

How are calls within the country where you’re roaming charged?

If your plan includes infinite standard national minutes, you can use these to call standard numbers within the country you are in.

On other eligible plans, calls to standard numbers within the country you’re in come out of your plan’s included value at the same rate as if you were calling a standard number within Australia.

How are calls back to Australia charged on $5 Roaming?

If your plan includes infinite standard national minutes, you can use these to call standard Australian numbers.

On other eligible plans, calls to standard Australian numbers come out of your plan’s included value at the same rate as if you were calling a standard number within Australia.

How are calls to other countries charged on $5 Roaming?

Standard calls to destinations outside the country where you’re roaming and Australia are charged as an international call. You can use the international call inclusions in your plan and/or International Call Add-on as if you were making the call from Australia.

How is roaming charged outside $5 Roaming countries?

Pay As You Go rates apply for any roaming usage outside of the included countries.

What happens if I exceed my included data while on $5 Roaming?

If you exceed the data allowance of your plan, we’ll automatically add additional data the same as if you were in Australia.

Can I use my one month of unlimited data with $5 Roaming?

No. The one month of unlimited data offer on new services can’t be used with $5 Roaming.

 

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