How to change the network mode on your device

Troubleshoot network issues

Mobile devices are usually pretty clever at selecting the most appropriate network for you automatically.

If you're having trouble with your service though or are on the fringe of coverage, forcing your device to a particular network mode can be a useful troubleshooting step. It'll help you check whether the issue is related to a specific network type, and might even serve as a workaround in the meantime.

Switching down to 2G or 3G may also help to conserve your battery if you're running low, but we'd suggest leaving the network mode setting on automatic whenever possible.

How it works

  1. If your 4G/3G service isn't working as it should, switching to a different network mode may help you get by until the issue is resolved
  2. On Vodafone, the 4G network is only used for data
  3. Our 3G and 2G networks carry call and TXT traffic, as well as data (at a lower speed)
  4. If you're only getting marginal coverage, selecting a different network mode may help you get more consistent coverage

Switching networks

Step 1

Visit our interactive user guides.

Step 2

Choose your phone's make and model 

If your phone isn't listed, check the manufacturer’s support page to see if they have instructions or a user guide are available.

Step 3

If required, select the operating system you're using.

Step 4

Type ‘network mode’ into the search box and press the 'Search' button.

Network mode instructions in Interactive User Guide

Step 5

Click on the ‘Choose network mode’ or 'Select network mode' link from the search results to view instructions for your device.

Step 6

Remember to switch back as soon as you're able. This will let your phone automatically select the best mode as you move around.

If you do have an ongoing issue, contact us for help.

Important information

  • Coverage can vary between our 2G, 3G and 4G networks. You might find coverage on one network in places where another is not available. Check our coverage maps for detailed coverage information

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