Enquiry PIN or password

This support article will give you key information about getting your enquiry PIN or password. We’ll ask you to confirm your enquiry PIN or password to authorise access to your account. This ensures your personal details are kept secure.

How to get your enquiry PIN or password.

The easiest way to get your enquiry PIN is to call us on 1555 from your Vodafone phone or 1300 650 410 from any phone.

You can also get your enquiry PIN:

How to set up multiple enquiry PINs or passwords.

If you have multiple services on your account, you can create a different enquiry PIN for each service to restrict access for certain users. You can set up multiple enquiry PINs on your account by calling 1555 or 1300 650 410.

These are the different types of enquiry PINs you can set up.

Installed asset PIN Quoting this PIN allows you to access information and make changes to one specific service only, including usage details and voicemail settings.
Billing account PIN Quoting this PIN gives you the same access as the installed asset PIN, plus information relating to the billing account, including payment details.
Customer account PIN Quoting this PIN grants access to all of the information held about the account. Certain transactions can be performed using this PIN by the account holder only.

 

Can I have a different enquiry PIN for each service on my account?

Yes. If there's more than one service on the account, each can have a different enquiry PIN with limited account access. Quoting this PIN will allow you to make enquiries and changes on the specific service only. For example, you will be able to change voicemail diversions, but you will be restricted from accessing billing or account details.

Why do I need to verify my account PIN in My Vodafone?

On My Vodafone, your 4 digit account PIN is used as a secondary security measure. There are two main reasons you'll be asked for it:

To access details on multi-service accounts.

If you've got more than one service on your account, you'll be asked to enter your enquiry PIN to view any information that relates to the account broadly or the other services on it.

This allows the user of each service to access details about their service, while protecting other account details such as your payment information or the usage details for other services on the account.

To confirm you're authorised to make the change.

There are some My Vodafone options that can only be accessed by the account holder. This includes things like plan changes and connecting Add-ons.

 

Did this answer your question?

Yes No