Managing Vodafone Alerts

If you're on a monthly billed plan, Vodafone Alerts are notifications to let you know when you’ve used 50%, 85% and 100% of your plan’s included value or data. You can switch Vodafone Alerts off or on through My Vodafone.

Manage Vodafone Alerts

Help with changing Vodafone Alert settings

Step 1

Click the button above, or log into your account through myvodafone.com.au.

Step 2

Click 'Account Settings', then click 'Call settings'.

  • If you’re using the My Vodafone app or your phone’s web browser, tap the menu button  in the top left or right corner of the page and then tap ‘Account settings’
  • If you’re using your computer or tablet’s web browser, you’ll see an ‘Account settings’ link in the menu at the top of the page

Step 3

Scroll down the page to the Vodafone Alerts section.

Step 4

If you want to change your settings, click the On/Off button and then click ‘Save Settings’.

 

 

 

 

Questions and answers

How are alerts sent to me?

  • Personal phone plans – your alerts will be sent in a TXT message
  • Mobile broadband plans – they’re sent to the email bill address on your account. If you're not on email bill, they'll be sent in a TXT to your mobile broadband device - check out our support pages if you need help retrieving them on PC or Mac
  • Shared business plans - The account administrator can choose to receive either a TXT or email alert. The shared services on the account will not be individually alerted to their usage 
  • Non-shared business plans - Alerts are sent to users as a TXT message

What times of the day are alerts sent?

We don't want to bother you while you're sleeping, so alerts are only sent via TXT between 7am and 11pm local time when you're in Australia. This isn't the case when you're overseas so you may want to switch your phone off or put it on silent to ensure a good night's sleep.

I'm sharing my plan and got an alert, how can I tell which numbers are using the most?

It's likely that all of the services on your account would have contributed to the usage, so you're best to log into My Vodafone to check. Once you're in, swipe across to the right until you get to ‘other’, enter your PIN, and you'll be able to see the usage for each user.

How quickly are alerts sent after I’ve reached 50%, 85% or 100% of my inclusions?

We'll get alerts to you as quickly as we can, but they can be delayed by up to 18 hours after you reached 50%, 85% or 100% of your included value. Alerts are also only sent via TXT between 7am and 11pm local time when you're in Australia.

If you're roaming overseas using $5 Roaming, alerts can be delayed by up to 72 hours.

Why do I get two or more alerts at the same time?

If you use a lot of your included value or data within a short space of time, you may find that more than one of your alerts are sent without any time between them. For example, if your plan included 500MB of data and you download a full length movie on 4G, you're likely receive your 50%, 85% and 100% data alerts in one go.

Do I get individual alerts for my plan’s data, Data Add-ons or bonus data?

No, your data alerts are based on 50%, 85% and 100% of the total data available. So, if you have a Data Add-on or bonus data, your alerts are based on all your data added together.

If you add a Data Add-on part way through your billing month, we'll send separate alerts for it until the end of the billing cycle. The following month it'll be included as part of your total monthly data allowance.

Will I get alerts for my data overage?

If you're on a plan with a 1GB for $10 overage rate, we'll send Vodafone Alerts when you've used 85% and 100% of the extra 1GB. The 100% alert will also let you know that an additional 1GB has been applied.

Will I get alerts for my international calling overage?

Only if you're on a plan with a $6 for 60 standard international minutes to selected countries overage rate. On these plans you’ll receive Vodafone Alerts when you've used 85% and 100% of the 60 minutes. The 100% alert will also let you know that an additional $6 for 60 standard international minutes to selected countries has been applied.

Will I get data alerts while I’m on the one month of unlimited data?

If you're on one month of unlimited data, you won’t receive Vodafone Alerts for data used in Australia until the month has ended.

 

http://vfau.co/vodafonealerts

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