Can't send PXT

Having trouble sending picture messages to another phone?

If you’re trying to send a PXT/MMS message but you’re receiving an error or the message just sits in your outbox and won’t send, follow the instructions below for a solution.

If you’re able to send PXT but the recipient isn’t getting them, check out 'PXT I send aren't being received'. If you're just not sure how to send PXT on your device, try our support page for help.

Try these things first

Restart your phone

Switch your phone off and back on to refresh your network connection. This fixes a surprising number of problems.

Check for outages

Check the Network Status page to see if there are any known network issues that might be causing the problem.

Check coverage

Use the Coverage Checker to make sure you’re in a Vodafone coverage area. The Coverage Checker will also indicate if the signal there is strong enough for indoor and outdoor usage, or outdoor usage only.

If you’re in a covered area but have very low or no coverage bars, or your phone displays SOS, no service or emergency calls only, run through our troubleshooting guide for some additional tips.

Then try these things

Mobile data

Your phone’s mobile data will need to be switched on and working to send a PXT.

To check it's working, make sure Wi-Fi is switched off, then open your phone’s web browser and see if you can load a web page.

PXT settings

Make sure your phone’s PXT settings are correct. If you need to set up picture messaging from scratch, you can use our mobile configurator.

Note: If you’re using an iPhone you can ignore the above but make sure your PXT service is enabled by heading to Settings > Messages and checking that MMS Messaging is on.

Regional coverage

Are you connected to regional coverage and using an Android or Windows Phone device? On some of these devices you’ll need to switch on data roaming to use PXT in regional areas.

Try making a call

This’ll check whether it’s an issue with your whole service or just your messaging.

Account status

When you try to make a call, do you hear a recording that says your outgoing calls are currently barred? If your service has been barred because of an overdue account, get in touch.

Insufficient funds

If you’re on prepaid, when you try to send a message do you get one back from SYS-ALERT with the text “Transaction Failed - Insufficient funds”? If so, check your balance by calling or texting 1512 to make sure you’ve got enough credit to send the PXT:

  • If you don’t have enough credit, you’ll need to recharge to send the message
  • If you‘ve got enough credit, are you overseas roaming? Check our roaming troubleshooting page for help

Recipient’s number

Check that you’re entering the recipient’s number correctly.

If you’re sending to an overseas number or while you’re international roaming, make sure the number is entered in international format. Eg. if their number was '0426320000' you'd enter:

+ The exit code
61 The country code for Australia
426320000 The number with '0' removed

Putting it all together, you'd enter +61426320000

International roaming

Are you overseas? Check out the international roaming troubleshooting guide for some additional things to check.

iPhones and iMessage

If you’re using an iPhone, is the message enclosed in a blue bubble?

This indicates that it’s trying to send the message over the internet as an iMessage rather than a PXT so you’ll need to make sure that your mobile data or Wi-Fi is on and working. If you need further help, check out Apple’s iMessage troubleshooting guide.

If you don’t want to send any messages via iMessage, go to Settings > Messages and toggle iMessage to off.

Try a different device

Try your SIM card in another phone. If it works, this indicates there’s something wrong with your phone. If it doesn’t work, it’s likely to either be related to the network or your account.

Some other things you can try

Network selection

Check that your phone is set to automatically select a network.

Network mode

Try switching your phone’s network mode to 2G or 3G only to see if this lets you send a message. If it doesn’t make any difference, remember to switch it back to auto mode when you’re done.

Software/device issues

Issues with your phone’s software can affect its ability to send PXT. If your phone is running slowly or isn’t performing how you’d expect, here are some things to try:

  • Check it there’s a software update available for your phone. Software updates often contain bug fixes for performance issues so installing the latest update may fix the problem
  • If no update is available, try backing it up and restoring it to factory settings. You’ll find instructions to restore factory settings on many phones in our interactive user guides

Next steps

If you've checked everything above and are still having trouble with your service, get in touch. If you’re able to provide the following, it’ll help us investigate:

  • Your device model
  • The street address/es where the problem is happening
  • The time and date the issue first started (state if it’s AM/PM, and to the closest minute if you can)
  • Do you know of any other Vodafone users that are experiencing the same problem in your area?
  • Any other information that you think could be helpful

More help

You can also check the troubleshooting section of our interactive user guides for troubleshooting steps specific to your phone.

 

 

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