Can't make calls

Having trouble making calls?

If you’re trying to make a call but it won’t connect, run through this troubleshooting guide to try and fix the problem.

Try these things first

Restart your phone

Switch your phone off and back on to refresh your network connection. This fixes a surprising number of problems.

Check for outages

Check the Network Status page to see if there are any known network issues that might be causing the problem.

Check coverage

Use the Coverage Checker to make sure you’re in a Vodafone coverage area. The Coverage Checker will also indicate if the signal there is strong enough for indoor and outdoor usage, or outdoor usage only.

If you’re in a covered area but have very low or no coverage bars, or your phone displays SOS, no service or emergency calls only, run through our troubleshooting guide for some additional tips.

Then try these things

Compare with other Vodafone users

Are other Vodafone users in your area having the same problem? If not, there may be a fault with your device.

Try calling a different number

Is it just one number you’re having trouble with or is it all calls?

If it’s just the one number, it might be an issue with their service rather than yours. If you’re calling an overseas number, also make sure you’re dialling the number right.

Account status and call barring

When you try to make a call, do you get a message to say that outgoing calls are currently barred or that you don’t have enough credit to make the call?

Try a different device

Try your SIM card in another phone. If it works, this indicates there’s something wrong with your phone. If it doesn’t it’s likely to either be related to the network or your account.

International roaming

Are you overseas? Check out the international roaming troubleshooting guide for some additional things to check.

Some other things you can try

Network selection

Check that your phone is set to automatically select a network.

Network mode

Try switching your phone’s network mode to 2G or 3G only to see if this lets you make the call. If it doesn’t make any difference, remember to switch it back to auto mode when you’re done.

Software/device issues

Issues with your phone’s software can affect its ability to make calls. If your phone is running slowly or isn’t performing how you’d expect, here are some things to try:

  • Check it there’s a software update available for your phone. Software updates often contain bug fixes for performance issues so installing the latest update may fix the problem
  • If no update is available, try backing it up and restoring it to factory settings. You’ll find instructions to restore factory settings on many phones in our interactive user guides

Next steps

If you've checked everything above and are still having trouble with your service, get in touch. If you’re able to provide the following, it’ll help us investigate:

  • Your device model
  • The street address/es where the problem is happening
  • The time and date the issue first started (state if it’s AM/PM, and to the closest minute if you can)
  • Do you know of any other Vodafone users that are experiencing the same problem in your area?
  • Any other information that you think could be helpful

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