Can't log into My Vodafone

If you’re trying to log into or the My Vodafone app and have forgotten your password, click here to reset it online.

If you can’t log in for any other reason, run through the troubleshooting checklist below for solutions to common problems.

Troubleshooting checklist

Not registered

Have you previously registered for a My Vodafone password? If not, click here to register now.

If you’re having trouble registering, check out ‘Registering for My Vodafone’.

Note: You don’t need to be registered to sign in with automatic login.

Number no longer active

If your number is no longer active on the Vodafone network, you won't be able to log into My Vodafone. Get in touch if you need help with your account.

Mobile number incorrect

Make sure you’re entering your Vodafone mobile number correctly (i.e. start with the '04' and enter all 10 digits). If you’re using a mobile broadband service and don’t know its number, check out our support page.

Caps lock

Your password is case sensitive so make sure that caps lock is off.

Automatic sign in

If you’ve been signed in automatically but need to log into a different account, you can access it at

Temporary account lock

If you’ve entered your password incorrectly five times or entered the wrong secret question answer for a password reset three times, you’ll be locked out for two hours. If you need access sooner, get in touch.

Note: You can still access My Vodafone through automatic log in while you’re locked out


Check that you’re using a compatible browser. My Vodafone works best with Internet Explorer 8+, Firefox 11+, Safari 5+ and Google Chrome 18+.


If you log in but just get redirected back to the homepage or are told you’ve been logged out, check that your browser is set to allow cookies for My Vodafone.

Password retrieval on mobile broadband

If you’ve been sent a temporary My Vodafone password by TXT to your USB modem,  Pocket WiFi or tablet device and need help retrieving it, try our support page.

Did this answer your question?

Yes No