Replacing your SIM card

This support article will give you key information about how to get and activate a replacement SIM card.

To get a free replacement SIM card, head to your nearest Vodafone store.

How to activate your replacement SIM card.

You can activate your replacement SIM card online or by calling 1300 788 055.

Check the last 10 digits of your new SIM number before you heading online or calling us.

You can find your SIM number as shown below.

SIM number

Once your existing SIM stops working, insert your new Vodafone SIM into your device and you’ll be ready to go.

Once your request is submitted, your new SIM should be up and running within 15 minutes. If it doesn't connect after 15 minutes, try switching your phone off and on.

Will my mobile number change after activating a replacement SIM card?

No. You will keep the same mobile number for your service.

Can I copy the contacts stored on my existing SIM to my replacement SIM card?

If you have contacts stored on your existing SIM, they won’t be available when your SIM card is replaced. You can copy contacts stored on your existing SIM onto your device before activating your replacement SIM card. For more information, check out our device guides.

Can I use a Prepaid Starter Pack SIM as a replacement SIM card?

No. Prepaid Starter Packs SIM already have a mobile number assigned to them and can’t be used as a replacement SIM.


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