Device user guides

If you’ve bought a phone or tablet from us and need help setting it up, figuring out how to do something or troubleshooting an issue, check out the device guides section of our website for interactive step-by-step instructions

User guides

Can’t find your device?

If we don’t have a guide for your device, here's how you can get support:

  • Search for the name of your device in the 'Ask us a question' box at the top of the page. We've got a support page for most devices with direct links to the manufacturer's support content
  • Visit the manufacturer's website and search for your device

If the phone or tablet you got has only just been released, it may be that we haven’t got a user guide for it just right now so check back at another time too.

If you’ve bought a mobile broadband device, check our mobile broadband support page too for links to user guides and support pages.

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