You've come to the right place.
This support page will help you understand your email and paper bill.
If you’re receiving a bill for the first time, your plan is charged one month in advance, which means you’ll receive your first bill within a few weeks after connection.
Each month we can email your bill to you rather than receiving a paper copy. You can sign up for an email bill through My Vodafone.
Your outstanding balance from your last bill less any payments you've made to your account. It also shows new charges with the date your current bill is due.
Please ensure you pay by the due date to avoid being charged a late payment fee.
Your account number, invoice number and the date your bill was issued. Each bill has a unique invoice number. You may need to quote this number if you call customer care with a billing question.
Download your bill.
Pay your bill online. Surcharge fees apply for credit and debit cards, and these will appear on your next bill.
Head to My Vodafone to check your account balance, update your details or view previous bills.
The first page of your paper bill gives information about your account, how much is due, when and how to pay.
Your account number, invoice number, billing period and the date your bill was issued. Each bill has a unique invoice number. You may need to quote this number if you call customer care with a billing question.
A summary of your bill including a total for each service on the account and the grand total. Overdue amounts from previous bills, account level charges and any rounding are also here.
This is the payment due date. If you pay by direct debit, the date for the payment processing will be shown here.
This graph lets you compare your spend over the last three months.
The payment options. You can set up direct debit. If you pay through Australia Post or send a cheque or money order, you should detach and include this slip with your payment (no staples please). Some payment options such as credit or debit cards incur processing fees.
If paying at Australia Post, you’ll need to present the barcode.
Your previous balance and any payments received. Payments made in the last few days may not appear until your next bill.
The total for each service on the account.
The primary plan for the service and a summary of the usage for the month.
Any charges in addition to your plan including any usage over the plan inclusions, packs or boosters purchased, and any mobile payment plan amounts.
This is the type of invoice that has been provided. There are two formats. The Summary Bill shows only the items you have been charged for and the Detailed Bill shows all usage including items you have not been charged for.
This section shows details of your usage, including items charged outside your plan. Your bill does not display a full record of your usage.
Items are grouped by service and then type of usage. The total charge for each item is shown in the ‘You Pay’ column and includes GST unless otherwise stated.
Here's an explanation of terms that might appear on your bill.
Adjustments that appear in the ‘Since your last bill’ section of your invoice are for one-off adjustments to the charges on an earlier bill, such as billing corrections and credits to your account.
On selected plans, if you use your included data during the month, 1GB additional data to use in Australia is automatically added for $10.
Additional Roaming Data
On selected plans, if you use your included data while using $5 Roaming during the month, 1GB additional data is automatically added for $10.
Bill reprint charge
There is a $5.50 charge per bill for reprints.
This is the charge for purchasing a one-off Talk and TXT or Data Booster.
There’s a $15 fee that applies if your direct debit or cheque payment is unsuccessful.
The ‘Content Purchases’ category on your bill displays your purchases from third party content or service providers.
Credit for cancelled plan
If you see ‘Credit for cancelled plan’ in the ‘In addition to your plan’ section of your bill, this indicates that there was a change to your plan during the last bill cycle. We don’t use pro rata to bill your plan fees so the amount will be $0.00.
This fee is for changing your mobile number.
The ‘Data’ category on your bill displays your mobile internet usage within Australia while using the Vodafone network.
Early Termination Fee
This is a fee for terminating your contract before the end date.
Early Upgrade Fee
If you upgrade your plan before your contract end date, we may charge you a fee to upgrade.
If there’s a one-off charge for a device or accessories you’ve ordered from us, it’ll be applied under this heading.
The 'Messages' category on your invoice displays the standard SMS and MMS sent from Australia to both Australian and overseas numbers.
Mid Term Upgrade Fee
If you're in contract and you move to a plan with a lower minimum monthly spend, you may be charged a Mid Term Upgrade fee.
This is the monthly instalment if you’re paying off the cost of a device on a Mobile Payment Plan.
Fee for paper bill
There is a $2.20 fee for receiving a paper bill in the mail.
Final charges for MPP
If you cancel your Mobile Payment Plan, this is a charge for the remaining balance.
If you have insurance through Vodafone and make a claim, this will be the excess amount.
The 'International Talk' category displays calls made from Australia to other countries. It’s also used to bill calls to 190 premium service numbers.
The 'International Video' category on your invoice displays network supported video calls made from Australia to other countries.
Late payment fee
This is a $15 fee for paying your bill after the due date.
The 'Premium Services' category on your bill displays the charges that apply to messages sent and received from premium numbers.
Part monthly charge
If 'Part monthly charge' appears on your bill, it indicates that there’s been a change to your account part way through your last billing cycle.
This will appear on your bill if you suspend your contract for a Mobile Broadband service.
This will appear on your bill if you’ve suspended your contract for a phone service.
This is a small charge or credit, usually only a few cents or less, to make sure your bill adds up correctly.
Roaming Daily Fees
These are the $5 per day charges for using $5 Roaming.
This shows any charges that apply to your internet usage while you’re overseas on Pay As You Go roaming.
This shows any charges that apply to SMS and MMS sent while you’re overseas on Pay As You Go roaming.
This shows any roaming talk charges incurred while you’re overseas on Pay As You Go roaming.
This shows any roaming video charges incurred while you’re overseas on Pay As You Go roaming.
Subscription level $ discount on Recurring Charges
This refers to any discounts we applied to your plan fee for the current month.
The ‘Talk’ category on your bill groups together voice calls you make from Australia to other Australian numbers. It includes calls to:
If you have any diversions set up, the charges will appear in the Talk category of your bill.
This is for network supported video calls you make from Australia to other Australian mobile numbers.