Your bill explained

This support page will help you understand your email and paper bill.

If you’re receiving a bill for the first time, your plan is charged one month in advance, which means you’ll receive your first bill within a few weeks after connection.

Understanding your bill.

Email bill

Each month we can email your bill to you rather than receiving a paper copy. You can sign up for an email bill through My Vodafone.

 
 
 
 
 

Account summary

The first page of your paper bill gives information about your account, how much is due, when and how to pay.

 
 
 
 
 

Bill summary

 

 

 
 
 
 
 

Usage details

This section shows details of your usage, including items charged outside your plan. Your bill does not display a full record of your usage.

 


Glossary of terms that appear on the bill.

Here's an explanation of terms that might appear on your bill.

Adjustment

Adjustments that appear in the ‘Since your last bill’ section of your invoice are for one-off adjustments to the charges on an earlier bill, such as billing corrections and credits to your account.

Additional Data

On selected plans, if you use your included data during the month, 1GB additional data to use in Australia is automatically added for $10.

Additional Roaming Data

On selected plans, if you use your included data while using $5 Roaming during the month, 1GB additional data is automatically added for $10.

Bill reprint charge

There is a $5.50 charge per bill for reprints.

Boosters

This is the charge for purchasing a one-off Talk and TXT or Data Booster.

There’s a $15 fee that applies if your direct debit or cheque payment is unsuccessful.

Content Purchases

The ‘Content Purchases’ category on your bill displays your purchases from third party content or service providers.

Credit for cancelled plan

If you see ‘Credit for cancelled plan’ in the ‘In addition to your plan’ section of your bill, this indicates that there was a change to your plan during the last bill cycle. We don’t use pro rata to bill your plan fees so the amount will be $0.00.

CTN change

This fee is for changing your mobile number.

Data

The ‘Data’ category on your bill displays your mobile internet usage within Australia while using the Vodafone network.

Early Termination Fee

This is a fee for terminating your contract before the end date.

Early Upgrade Fee

If you upgrade your plan before your contract end date, we may charge you a fee to upgrade. 

Equipment/accessory charge

If there’s a one-off charge for a device or accessories you’ve ordered from us, it’ll be applied under this heading.

Messages

The 'Messages' category on your invoice displays the standard SMS and MMS sent from Australia to both Australian and overseas numbers.

Mid Term Upgrade Fee

If you're in contract and you move to a plan with a lower minimum monthly spend, you may be charged a Mid Term Upgrade fee. 

MPP

This is the monthly instalment if you’re paying off the cost of a device on a Mobile Payment Plan.

Fee for paper bill

There is a $2.20 fee for receiving a paper bill in the mail. 

Final charges for MPP

If you cancel your Mobile Payment Plan, this is a charge for the remaining balance.

Insurance

If you have insurance through Vodafone and make a claim, this will be the excess amount.

International Talk

The 'International Talk' category displays calls made from Australia to other countries. It’s also used to bill calls to 190 premium service numbers.

International Video

The 'International Video' category on your invoice displays network supported video calls made from Australia to other countries.

Late payment fee

This is a $15 fee for paying your bill after the due date.

Premium Services

The 'Premium Services' category on your bill displays the charges that apply to messages sent and received from premium numbers. 

Part monthly charge

If 'Part monthly charge' appears on your bill, it indicates that there’s been a change to your account part way through your last billing cycle.

Recurring plan_data

This will appear on your bill if you suspend your contract for a Mobile Broadband service.

Recurring plan_voice

This will appear on your bill if you’ve suspended your contract for a phone service.

Rounding

This is a small charge or credit, usually only a few cents or less, to make sure your bill adds up correctly.

Roaming Daily Fees

These are the $5 per day charges for using $5 Roaming.

Roaming Data

This shows any charges that apply to your internet usage while you’re overseas on Pay As You Go roaming.

Roaming Messages

This shows any charges that apply to SMS and MMS sent while you’re overseas on Pay As You Go roaming.

Roaming Talk

This shows any roaming talk charges incurred while you’re overseas on Pay As You Go roaming.

Roaming Video

This shows any roaming video charges incurred while you’re overseas on Pay As You Go roaming.

Subscription level $ discount on Recurring Charges

This refers to any discounts we applied to your plan fee for the current month. 

Talk

The ‘Talk’ category on your bill groups together voice calls you make from Australia to other Australian numbers. It includes calls to:

  • Australian mobile and landline numbers
  • Voicemail
  • 13, 1300 and 1800 numbers
  • 1223 Directory Assistance
  • 123 Ask Us Anything
  • Re-routed numbers
  • Vodafone customer care

If you have any diversions set up, the charges will appear in the Talk category of your bill. 

Video

This is for network supported video calls you make from Australia to other Australian mobile numbers.

 

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