How to use My Vodafone

My Vodafone is our self service app that helps you stay on top of your plan or prepaid account. You can view and pay bills, recharge your prepaid service, check your usage and update your account settings.

How to download My Vodafone.

My Vodafone is pre-installed on many of our phones. You can also download the app through Google Play Store for Android devices and iTunes for iOS devices.

If you access the app through your mobile phone on our network, My Vodafone will automatically load without logging in.

Most My Vodafone features are free-rated so when you access the app, the data won’t be taken from your allowance if you’re in Australia and if you’re using a Vodafone Australia SIM card in your device.

How to access My Vodafone through a web browser.

You access My Vodafone through a web browser, by first setting up a password through our registration process and then logging in.

In addition to your password, you may also need your 4 digit account PIN to complete certain transactions or to access information on accounts with multiple numbers.

How to login to a different My Vodafone account.

To login to a different My Vodafone account, navigate to ‘Sign out’ or ‘Logout’ in the My Vodafone menu or head to our logout page.

What you can use My Vodafone for.

Here’s an outline of the features and functionality of My Vodafone.

On a plan.

Billing & payments
  Head to My Vodafone Get more information
Pay your bill Pay your bill now. Find out more about paying your bill.
Account balance View your account balance now. Find out more about viewing your account balance.
Direct debit Manage direct debit now. Find out more about managing direct debit.
Billing options Manage billing options now. Find out more about managing your billing options.
Email bill Set up email bill now. Find out more about setting up email bill.
Past payments View past payments now. Find out more about viewing past payments.

 

Usage & Add-ons
  Head to My Vodafone Get more information
Data Add-ons Manage Data Add-ons now. Find out more about Data Add-ons.
International Call Add-ons Manage International Call Add-ons now. Find out more about International Call Add-ons.
Usage history View your usage history now. Find out more about viewing usage history.

 

Manage your plan​
  Head to My Vodafone Get more information
Plan details View your plan details now. Find out about viewing details about your plans.
Contract end date Check your contract end date now. Find out more about checking your contract end date.
Change your plan Change your plan now. Find out more about changing your plan.
Proof of purchase  Request a proof of purchase for your device. Find out more about requesting a proof of purchase for your device.

 

Account settings
  Head to My Vodafone Get more information
Contact details Update your contact details now. Find out more about updating your contact details.
International roaming Activate international roaming now. Find out more about activating international roaming.
Call forwarding Manage call forwarding now. Find out more about managing call forwarding.
Vodafone Alerts Manage Vodafone Alerts now. Find out more around managing Vodafone Alerts.
Caller ID Manage caller ID now. Find out more about managing caller ID.
Call Conference Manage Call Conference now. Find out more about managing Call Conference.
International calling Manage international calling now. Find out more about managing international calling.
Premium SMS Manage Premium SMS now. Find out more about managing Premium SMS.
PUK code Get your PUK code. Find out more about getting your PUK code.

 

On prepaid.

Usage
  Head to My Vodafone Get more information
Prepaid balance Check your prepaid balance now. Find out more about checking your prepaid balance.
Usage history View your usage history now. Find out more about accessing your usage history.

 

Recharge and top up
  Head to My Vodafone Get more information
Prepaid phone Recharge your prepaid phone service now. Find out more about recharging your prepaid phone service.
Prepaid mobile broadband Recharge your prepaid mobile broadband now. Find out more about recharging your prepaid mobile broadband.
My Credit Top up your My Credit now. Find out more about topping up your My Credit.
Registered credit/debit card Manage your credit/debit card now. Find out more about managing your credit/debit card.
Recharge history View recharge history now. Find out more about accessing your recharge history.

 

Get an Add-on
  Head to My Vodafone Get more information
Data Add-ons Get a Data Add-on now. Find out more about getting a Data Add-on.
International Call Add-ons Get an International Call Add-on now. Find out more about getting a 10 or 50 Countries Add-on.
Prepaid Talk Add-ons Get a Talk Add-on now. Find out more about getting a Prepaid Talk Add-on.
Prepaid Roaming Add-ons Get a Prepaid Roaming Add-on now. Find out more about getting a Prepaid Roaming Add-on.

 

Account settings
  Head to My Vodafone Get more information
International roaming Activate international roaming now. Find out more about activating international roaming.
Call forwarding Manage call forwarding now. Find out more about managing call forwarding.
Caller ID Manage caller ID now. Find out more about managing caller ID.
Call Conference Manage Call Conference now. Find out more about managing conference calling.
International calling Manage international calling now. Find out more about managing international calling.
Premium SMS Manage Premium SMS now. Find out more about managing Premium SMS.
PUK code Get your PUK code now. Find out more about getting your PUK code.
Proof of purchase Request a proof of purchase for your device now. Find out more about requesting a proof of purchase for your device.

 


Additional information.

How to add the My Vodafone widget on Android devices.

On Android devices you can add a widget for My Vodafone to your home screen that’ll provide automatic updates on your usage.

The way to add the widget on your device can vary, but for most devices you can:

  1. Tap and hold a blank area of the home screen.
  2. Select the option to add widgets.
  3. Find the My Vodafone widget in the list.
  4. Tap and hold My Vodafone, then drag it to a spot on your screen.

 

How to change your My Vodafone password or security question.

You can change your My Vodafone password or security question through My Vodafone.

If you have forgotten your password, you can reset your password online

How to switch between numbers that are on the same account.

You can change your My Vodafone password or security question through My Vodafone.

If you have forgotten your password, you can reset your password online

 

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