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This support article will assist you with common international roaming issues:
If you have roaming active on your account, once you arrive in your destination, you should automatically connect to a network. If you’re unable to connect to a network, try these troubleshooting steps first:
Here are some other solutions that may help when roaming. If you’ve tried these solutions and still can’t connect to a roaming network, give us a call on +61 426 320 000.
Try these device and network settings troubleshooting steps:
If you’re using an iPhone or iPad, try resetting the network:
Resetting your iPhone or iPad’s network settings will delete any saved WiFi networks and paired Bluetooth.
Here are solutions for making calls, sending text messages and accessing roaming data. For additional information, check out our network troubleshooting guide.
If you’re connected to a roaming network but unable to make calls or send text messages, try these troubleshooting steps:
Will my phone work overseas?
Most late model phones purchased from Vodafone through a plan will work overseas. However, our overseas network partners may operate on different frequencies to the Vodafone Australia network.
Your device should work in most countries if it supports these frequencies.
|2G (GSM)||3G (UMTS)|
To find out what network frequencies your phone is compatible with, check the user guide or contact the manufacturer.