Help with online store orders

For details on activation, delivery and what you'll need to have with you when placing an order through our online store, check out the info below:

Placing an order

To place your order, you'll need:
  • Contact details - full name, a primary contact number and your email address
  • Identification - you'll need to provide us with a few forms of ID and have at least one that has proof of age.
  • Payment details – If you’re joining us on a plan, you’ll need to provide details of your Australian bank account or Australian issued Visa, MasterCard, American Express credit card so we can set up a direct debit. If you’re buying a prepaid service, you’ll need to pay with an Australian credit card
  • A valid address – the addresses you provide will be validated in our database before we can accept your order. If you’re getting your order delivered to a business, make sure you include the business name. We require ID and a signature for delivery so can’t deliver to PO boxes, GPO or locked bag addresses
  • Proof of employment, study or pension benefits – if you’re applying for a monthly billed plan, we’ll need details of your employment including a phone number for your employer; a student card if you're studying in Australia; or a pension card if you're receiving a government benefit

Confirmation and credit check

  • Once you've submitted your order, you’ll receive a confirmation email with your order summary and order number
  • If you’ve applied for a monthly billed service, we’ll run a credit check before approving your order

Delivery and tracking

  • You can track your order online using our order tracking tool. You’ll need your online order reference number (beginning with 'VF') and the email address you used on the application.
  • You'll usually get your order within 3 to 5 business days, depending on your location and whether your order and credit approval have been confirmed. Longer delivery timeframes will apply for devices in high demand
  • Australia Post, our delivery partner, make deliveries during business hours (Monday - Friday, 9am - 5pm)
  • If no one's at the address to accept delivery, your order will be taken to your local Australia Post office for collection. A calling card will be left with the post office location and the time you can collect it. If it's not picked up within 7 days, it’ll be returned to us
  • See our Track my order and delivery information support page for more detailed info

Activation and transferring your number to Vodafone

  • If you've ordered a monthly billed service, the SIM included with your order will be active and ready for use
  • If you’ve got a mobile number with another provider and want to transfer it to your new service, call us on 1300 101 606 (8am to 8pm weekdays, 8am to 5.30pm weekends) to arrange to bring it across
  • Take a look at our mobile number porting frequently asked questions for more information about transferring your number across to Vodafone


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