Do my inclusions roll over?

Monthly billed accounts

Your included entitlements don't carry over each month. The same goes for any add-ons, additional data or additional international minutes you may have. Each month your entitlements will reset on your bill cycle date.
 

Prepaid phone accounts

What happens to unexpired prepaid credit depends on what type of prepaid product you've got. Select yours below for more info.

My Credit top ups

Your remaining My Credit account balance will rollover when you add more My Credit. The maximum My Credit account balance you can hold is $1000. 

Phone recharges

The recharge scenarios below outline what will happen to unexpired credit when you’re either topping up on the same recharge product, or changing to a different one.

I'm on Pay As You Go Plus, and I'm recharging onto:
Pay As You Go Plus Unused My Credit rolls over2
MyMix Unused My Credit is not affected. 
Combo: Unused My Credit is not affected. 
   
I'm on MyMix, and I'm recharging onto:
Pay As You Go Plus Unused My Credit rolls over 2, all other unused inclusions are forfeited
MyMix Unused inclusions are forfeited. Unused My Credit is not affected.
Combo: Unused inclusions are forfeited. Unused My Credit is not affected.
   
I'm on a Prepaid Combo, and I'm recharging onto:
Pay As You Go Plus: Unused inclusions are forfeited. Unused My Credit is not affected.
MyMix: Unused inclusions are forfeited. Unused My Credit is not affected.
Combo: Unused inclusions are forfeited. Unused My Credit is not affected.
   
I'm on Pay As You Go^, and I'm recharging onto:
Pay As You Go Plus: Flexible credit rolls over, all other unused credit forfeited2
MyMix:  Unused credit forfeited
Combo: Unused credit forfeited
Pay As You Go^ Flexible credit rolls over, all other unused credit forfeited2
   
I'm on 365 Days^, and I'm recharging onto:
Pay As You Go Plus: Flexible credit rolls over, all other unused credit forfeited2
MyMix:  Flexible credit rolls over and gets consumed first, all other unused credit forfeited. 
Combo: Flexible credit rolls over and gets consumed first, all other unused credit forfeited. 
365 Days^: Flexible credit rolls over
   
I'm on a Prepaid Cap^, and I'm recharging onto:
Pay As You Go Plus: Unused credit forfeited
MyMix:  Unused credit forfeited 
Combo: Unused credit forfeited 
Prepaid Cap^:  Unused credit forfeited 
   
I'm on a Flexi Cap^, and I'm recharging onto:
Pay As You Go Plus: Unused credit forfeited 
MyMix:  Unused credit forfeited 
Combo: Unused credit forfeited 
Flexi Cap^: Unused credit forfeited 
   
I'm on TXT & Talk^, and I'm recharging onto:
Pay As You Go Plus: Unused credit forfeited
MyMix:  Flexible credit rolls over, all other unused credit forfeited 
Combo: Flexible credit rolls over, all other unused credit forfeited 
TXT & Talk^: All unused credit rolls over2
   

 

^ 365 Day, Pay As You Go, Vodafone Cap, Flexi Cap and TXT & Talk recharges are only available if you're already on them. If you're on one of these, you can switch to a MyMix, Pay As You Go Plus or Combo recharge but you won't be able to switch back at a later stage.
¹ If you change back to your Original Recharge Product before the end of its Credit Expiry Period, unused credit from your Original Recharge Product will be available and will have the same Credit Expiry Period as your Original Recharge Product.
² The maximum credit balances you may hold for these recharge products are: a) $1000 of My Credit for Pay As You Go Plus, Combo and MyMix recharges; $1000 of Flexible Credit for Pay As You Go, and $2000 Flexible Credit for other recharges; b) Free Talk minutes of 5000 minutes; c) Vodafone to Vodafone Talk minutes of 5000 minutes; and d) Free TXT allocation of 7200 messages.

For more info, check out the prepaid terms and conditions.

Prepaid add-ons

You can roll over your prepaid add-on’s unused data or minutes provided you buy the same type of add-on with the same expiry period before it expires. For example:

  • If you bought a 28 day Data Add-on, you’d need to buy another 28 day Data Add-on before its unused data expires
  • If you bought a 7 days 10 Countries Add-on, you’d need to buy another 7 days 10 Countries Add-on before its unused minutes expire
For more info on how add-ons work, check out the support pages for Data Add-ons, Talk Add-ons, Prepaid Roaming Add-ons10 Countries and 50 Countries Add-ons.

 

Prepaid mobile broadband accounts

Unexpired data rolls over and takes on the expiry date of your new recharge. However, you won't be able to recharge if your data balance is 50GB or higher.

 

http://vfau.co/creditrollover

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