Upgrade to a new device or plan

This support article will give you key information about upgrading to a new device or plan.

Upgrade eligibility.

You can check your upgrade eligibility through our online upgrades hub.

How to upgrade to a new device and stay on your current plan.

You can upgrade to a new phone on your current plan through our online upgrades hub with a Mobile Payment Plan.

You can also upgrade:

If you want a new tablet or modem, give us a call on 1300 300 404 or head in store.

How to upgrade to a new plan and keep your current device.

You can upgrade to a new 12 or 24 month SIM Only plan with your current phone through our online upgrades hub.

You can also upgrade:

If you want to upgrade to a Month to Month SIM Only plan, give us a call on 1300 300 404 or head in store.

If you want to upgrade your Tablet or Mobile Broadband plan, give us a call on 1300 300 404 or head in store.

How to upgrade to a new device with a new plan.

You can upgrade to a new 24 month plan with a new phone through our online upgrades hub.

You can also upgrade:

If you want to upgrade to a new 24 month Mobile Broadband plan with a modem, give us a call on 1300 300 404 or head in store.

If you want to upgrade to a new 24 month Tablet plan with a tablet, give us a call on 1300 300 404 or head in store.

 

Additional information.

When will my new plan begin?

Your new plan will begin immediately once your order is submitted and processed. If there’s a wait for your order, depending on the end date of your bill cycle, your first payment may be due before your device arrives. 

What differences will I see in my bill after I upgrade to a new plan?

The first bill you receive after upgrading to a new plan will display a charge for the new plan that you’ve moved to for the month ahead.

There will also be a part monthly charge listed as $0.00.

he plan you moved from is also listed with credit from the cancelled plan at $0.00.

When will my insurance premiums begin?

If you’ve purchased insurance for your device, your premiums will begin from the date of your upgrade, not when your order arrives. 

Can I still get insurance if I’ve already ordered my device?

Yes. Insurance can be purchased within 30 days of the date of your upgrade. However, if you're waiting more than 30 days to get your device, you can purchase insurance within 14 days of dispatch.

 

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