Call diversions/forwarding

You can use My Vodafone to set up your diversions, to transfer your calls when you can't answer:

Change diversion settings now

How to change diversion settings in My Vodafone

  1. Click the button above, or register for or log in to My Vodafone or through the My Vodafone app for iOS/Android
  2. Tap ‘Account Settings’, then tap 'Call settings' (If you’re using the My Vodafone app or your phone’s web browser, tap the menu button  in the top corner of the page and then tap ‘Account settings’)
  3. Slide 'Call forwarding' on
  4. Set up your diversions as you want them
  5. Tap 'Save Changes'


If you just need to set up or cancel diversions to Voicemail or Call Catcher, try these short dialling codes.

Short dial codes

Function

Short dial number

Notes

Remove existing diversions, and set diversions to Call Catcher when not answered, unreachable or engaged

1210

 

Divert to Voicemail when not answered, unreachable or engaged

1211

 

Divert all calls to Voicemail

1212

Your phone won't ring. If a message is left, you'll receive an SMS to let you know

Cancel all calls diversion

1213

 

Cancel all conditional and unconditional diversions

1214

 

Activate/Deactivate Call Catcher

1215
or
121600

 


If you need to divert calls to another number or CALLscreen, you can also manage call diversions by entering GSM codes with your phone’s keypad.

GSM codes for managing call diversions

 
Diversion type Action Dial
All calls Activate Asterisk Asterisk 21 Asterisk [PHONE NUMBER] Hash Call
Deactivate Hash 21 Hash Call
Confirm current setting Asterisk Hash 21 Hash Call
No answer
Not answered and rings out
Activate Asterisk Asterisk 61 Asterisk [PHONE NUMBER]Hash  Call
Deactivate Hash 61 Hash Call
Confirm current setting Asterisk Hash 61 Hash Call
Unreachable
Switched off or out of coverage
Activate Asterisk Asterisk 62 Asterisk [PHONE NUMBER] Hash Call
Deactivate Hash 62 Hash Call
Confirm current setting Asterisk Hash 62 Hash Call
Engaged / Busy
On another call, or call rejected
Activate Asterisk Asterisk 67 Asterisk [PHONE NUMBER] Hash Call
Deactivate Hash 67 Hash Call
Confirm current setting Asterisk Hash 67 Hash Call
All types Deactivate Hash Hash 002 Hash Call
All conditional diversions Deactivate Hash Hash 004 Hash Call


[PHONE NUMBER] can be set to:

Service Number
Voicemail +61414121000
Call Catcher +61414122000
CALLscreen (not available on prepaid) 128
Australian mobile/landline number (not available on prepaid) In international format (+61...etc)


Eg. to place a conditional diversion to voicemail when you’re on another call, you’d enter Asterisk Asterisk 67 Asterisk +61414121000 Hash  and press the call/dial button.

 

Questions and answers

How much do call diversions cost?

There's no setup cost for diversions, but there are charges for calls diverted to other numbers or an operator (CALLscreen). Check your plan for rates.

Roaming charges might apply if you’re using your phone overseas, so check out support page for more info.

What call diversions are available on prepaid?

If you’re on prepaid you can forward calls to Voicemail or Call Catcher.

You’re unable to divert calls to other numbers or services.

What numbers can I divert calls to if I’m on a monthly billed plan?

If you’re on a monthly billed service, you can divert calls to standard Australian mobile numbers through My Vodafone.

You can also set up a call diversion to a standard Australian landline number by using GSM codes.

You’re unable to divert calls to 13, 1300 and 1800 numbers.

What do ‘Unanswered’, ‘Unreachable’ and ‘Engaged/Busy’ mean?

If you don’t want every call to be forwarded, you can set up conditional diversions so that your calls are only diverted in specific situations:

  • No answer/unanswered – if your phone rings out
  • Unreachable – if your phone is off or out of coverage
  • Engaged/Busy – if you’re on another call, or you reject an incoming call

All of my calls are being diverted and my phone doesn’t ring. How do I switch it off?

If you dial 1213, this will switch off an all calls diversion and keep your conditional diversions in place.

 

Did this answer your question?

Yes No