Direct Debit

You can pay your bill automatically each month by setting up a direct debit from your bank account or credit/debit card. To set up a new direct debit or update your payment details, click the button below to log into My Vodafone.

Manage my direct debit

Help with managing direct debit in My Vodafone

  1. Click the button above, or log into your account through the My Vodafone app or at
  2. Click 'Bills & Payments', and then select 'Billing options'. (If you’re using the My Vodafone app or your phone’s web browser, tap the menu button  in the top corner of the page and then tap ‘Bills & Payments’)
  3. If requested, enter your 4 digit account PIN.
  4. Follow the prompts to enter, update, or remove your direct debit payment details, then click ‘Submit request’.


Questions and answers

When will the payment come out of my credit card/bank account?

Your payment will be made on the due date (which you'll find on the first page of your bill).

We'll try to make sure the due date doesn't fall on a weekend or federal public holiday, but it's possible your due date might fall on a state public holiday.

Are there any additional charges for paying by direct debit?

If you pay by direct debit using your credit card, you'll be charged a payment processing fee.

There are no additional charges if you direct debit to your bank account.

Do I have to go on direct debit?

All new customers are required to set up direct debit on their account. It's the easiest way to pay your bill and helps make sure your account is paid by the due date so there's no collections activity or disruption to your service.

If I go on direct debit, do I have to continue to pay that way?

Not at all, you're free to change to paying by any of our other payment methods including BPAY, Australia Post, credit card online or over the phone, or by cheque.

To avoid your next payment being made by direct debit, you'll need to cancel your direct debit through at least 2 business days before your next payment due date or by contacting your financial institution at least 5 business days before your payment due date.

I run my own business and have an ABN. Do I have to go on direct debit?

No, it's totally up to you. We'd recommend it though, to help avoid disruption to your service if your account isn't paid on time.

If I pay for part of my bill in advance, will direct debit still take the full balance of my last bill?

No. Direct debit will process just the outstanding balance of your account. This balance takes into account any payments processed up to 24 hours prior to when your direct debit is processed.

What happens if my direct debit payment is unsuccessful?

If your direct debit payment fails, we’ll send a notification to your email bill address to let you know why. If it’s due to insufficient funds, a Charge for Failed Payment will be added to your next Vodafone bill. If you cancel your direct debit payment through your bank or card provider without letting us know or providing us with alternative means of payment, additional charges may apply.
Section 3 of our Standard Form of Agreement has more detail on these charges. We may also cancel your direct debit if one or more attempts are unsuccessful. In that case, you'd need to make alternate arrangements to pay your bill.

Why has my direct debit been removed?

If you pay by direct debit and your payment fails, we’ll automatically remove your direct debit. Your payment will fail if:

  • The payment details are incorrect (e.g. your credit card has expired, the the bank account has been closed, or the account/card number is invalid). It'll be switched off after one attempt
  • Your payment failed for another reason (e.g. not enough money in the account), we’ll switch it off after two months of consecutive failed attempts (we'll only attempt an automatic direct debit once per month). Bear in mind, a failed attempt in this circumstance might attract a Charge for Failed Payment

If you get your bill by email, we’ll email you to let you know the direct debit failed. If you get paper bills we'll send you a TXT reminder if your overdue balance is more than $30. Otherwise, we'll tell you on your next bill.

What should I do if my direct debit is removed?

If you receive notification that your direct debit has been removed due to a failed payment, make a payment for the overdue amount as soon as possible, to avoid further overdue fees. If you need some extra time to pay, you can request a payment extension.

If you’re not sure why the direct debit failed, check this with your bank.

Once you’re sure your account details are correct and you have funds available for future payments, you’re welcome to set up your direct debit again through My Vodafone. If you've just made a payment, wait around 3 business days before setting it back up. An additional payment may be processed by direct debit if your payment hasn't yet reached your Vodafone account. If this does happen there's no need to worry, your extra payment will automatically go toward your next bill.

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