Change your plan within your contract period

This support article will give you key information about changing to another 12 month or 24 month plan while you're still within your plan contract period.

How to change your plan.

The best way to change your plan is through My Vodafone.

You can also change your plan:

  • By calling us on 1555 from your Vodafone phone, or 1300 650 410 within Australia.
  • By heading to your nearest Vodafone store.

Will it cost anything to change my plan?

If you’re on a 12 or 24 month contract, there are usually no additional fees provided you’re moving to another contract plan that has a minimum monthly spend of equal or higher value than your contract. Moving to a plan with a lower minimum monthly spend may incur fees.

If there’s a cost we’ll let you know prior to moving to a new plan.

When can I start using my new plan?

You’ll be able to start using your new plan as soon as you receive a confirmation TXT message.

Will my contract start again?

No. Switching between contract plans doesn't cause your contract to start again. We'll automatically transfer the remaining term of your agreement.

When will I start being charged for the new plan?

We’ll start charging you for it from the start of your next bill cycle.

For example, if you changed from a $30 to a $50 plan on 30 March and your bill cycle date was on the 5th of each month, you’d start paying for the $50 plan from 5 April. 

How often can I change plans?

You can switch plans once per billing cycle.

Will I be able to switch back to my old plan?

If the plan you were on is no longer offered then you won’t be able to switch back to it. To see what plans are currently available, visit our plans page.

Can I move to a different type of plan?

Not all our current plans will be available to switch to within your contract period. For example, you’ll be unable to move between:

  • Plans that include a phone and SIM only contract plans.
  • Tablet plans and mobile broadband plans.
  • Business plans and consumer plans.
  • Phone plans and mobile broadband plans.

Will the instalments for my Mobile Payment Plan or Accessories Payment Plan change?

No. If you’re paying off a device or accessories with a Mobile Payment Plan or Accessories Payment Plan, the monthly instalments will remain the same after changing plans.

How do I change plans and get a new device?

If you’re looking to upgrade your device, check out our support page on upgrading your device.

 

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