How to replace your SIM card

Here’s how to swap your old SIM to a new SIM after upgrading or changing your device or if you’ve lost or damaged your SIM card. 

Get a replacement SIM

Head to your nearest Vodafone store to get a free replacement.

Activate a replacement SIM

Once you have a replacement SIM you’ll need to activate it. You can activate it online or by calling us.

My Vodafone   Call 1300 788 055

Alert Look out for the last 10 digits of your new SIM number before you head online or call us.

You can find the SIM number as shown at A or B.

SIM number

What happens next?

Once your existing SIM stops working, insert your Vodafone SIM into your device and you’ll be ready to go.

How long will it take?

Once your request is submitted, your new SIM should be up and running within 15 minutes. If it doesn't connect after 15 minutes, try switching your phone off and on.

More info

  • These instructions are for activating a replacement SIM for an existing service. If you've just received a new SIM for your new connection, find out how to activate your new Vodafone service
  • Your mobile number won’t change after activating a replacement SIM
  • A Prepaid SIM starter pack can’t be used as a replacement SIM for your existing service
  • If you have contacts stored on your old SIM, they won’t be available when the SIM is replaced. Find out how to copy them to your phone.
  • If you can't make it to a store to get a replacement, get in touch

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