Changing ownership of your mobile number

If you want to transfer your number into someone else's name, check out the table below to find out how to go about it.

If you're on...

And the new owner is joining us on...

A monthly plan Prepaid
A monthly plan and in contract They can take over the contract or you can pay it out first. They can move the service to a new or existing account in their name. You'll first need to transfer the service to the new owner on a monthly plan. Once it's in their name, they can contact us to switch their number to prepaid.
A monthly plan but not in contract They can move the service to a new or existing account in their name. You'll first need to transfer the service to the new owner on a monthly plan. Once it's in their name, they can contact us to switch their number to prepaid.
Prepaid They can move the service to a new or existing account in their name, a $50 fee applies. They can move the service to a new account in their name.


Once you're ready to transfer the ownership of your number, you'll first need authorise the ownership change and then the person wanting to take over the number will need to complete the transfer.

 

Authorising the transfer

Step 1

Before you call, make sure you know:

  • Your account PIN
  • The full name of the person or company taking ownership of the number

Step 2

Call us and say "transfer ownership", so you’re put through to the right team.

If you agree to the terms and conditions, we’ll place a temporary authorisation on your account. The new owner will have 30 days to to get in touch and complete the transfer.

Step 3

If the new owner happens to be with you when you call us, you can put them on the phone to complete the transfer at the same time.

Otherwise, we’ll send a TXT to the mobile number that’s being transferred with instructions to call us.

 

Completing the transfer

Step 1

Make sure the new owner has the right ID and info before they call us to complete the transfer.

To move the number to... They’ll need to have...
A new monthly billed account
  • At least two pieces of ID, including accepted photo ID
  • Their bank account or credit card details to set up a direct debit for billing (mandatory)
An existing monthly billed account
  • Their Vodafone account number (this can be found on a bill or in My Vodafone)
  • Their enquiry PIN

 

Step 2

Get them to call us and say "transfer ownership" so they’re put through to the right team.

 

Extra info

  • If connecting to a monthly billed account, the new owner will need to meet our eligibility criteria and pass a credit check for the transfer to proceed
  • Your account can’t be overdue before it’s transferred to someone else. If the new owner has an account with us already, they'll also need to make sure it isn't overdue
  • Mobile Payment Plans (MPPs) and Accessories Payment Plans (APP) can't be transferred so if you’ve got one, its remaining balance will be added to your final bill once the transfer is complete
  • To transfer a number to a company name, the new owner needs to be an authorised signatory for the company, and be ready to provide the ABN/ACN as well as their driver’s licence number.
  • Business plans usually require an ABN/ACN to be connected, which means they generally can't be transferred to an individual who doesn’t have one
  • If the number you’re transferring is part of a sharing group, transferring it may impact the other services that remain connected. Get in touch if you need help

Did this answer your question?

Yes No