Transfer of ownership

This support article will give you key information about transferring your mobile number into someone else’s name. 

How to transfer ownership of your mobile number.

To transfer ownership of your mobile number into someone else’s name call our team on 1300 650 410.

When you call, please have your account PIN and the full name of the person or company taking ownership of the number. Once you agree to the terms and conditions of the transfer, we’ll place a temporary authorisation on the account and the new owner will have 30 days to complete the transfer. If the new owner is with you when you call, you can put them on the phone to complete the transfer.

The new owner will need to provide at least two forms of accepted identification, and their bank account or credit/debit card details. If the new owner already has an existing Vodafone account, they’ll need to provide their account number and enquiry PIN.

To transfer a number into a company name, the new owner must be an authorised signatory for the company, and will need to provide the ABN/ACN and his/her drivers licence number.

Transferring a number from a plan.

I’m on a plan, and I’m transferring my number to someone on:

  • A plan – They can move the service to a new or existing account in their name. If the plan is still in contract, they can take over the contract or you can pay it out.
  • Prepaid – You'll need to transfer the service to the new owner on a plan. Once it's in their name, they can contact us to switch their number to prepaid.

Transferring a number from prepaid.

I’m on a prepaid service, and I’m transferring my number to someone on:

  • A plan – They can move the service to a new or existing account in their name, a $50 fee applies.
  • Prepaid – They can move the service to a new account in their name.

 

Additional information.

Can I transfer my Mobile Payment Plan with my mobile number?

No. Mobile Payment Plans and Accessories Payment Plans can't be transferred. Once the transfer is complete, the remaining balance on your payment plan will be charged as a lump sum on your final bill.

Can I transfer my number to a plan that I’m sharing with?

If you do, other services that you are sharing with may be impacted. To transfer your number to a plan that you are sharing with call us on 1300 650 410.

 

  • New customers transferring onto a plan will need to meet our eligibility criteria and pass a credit check for the transfer to proceed.
  • Business plans require an ABN/ACN to be connected and can't be transferred to an individual who doesn’t have one.

 

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